Frequently Asked Questions
What does a first session involve? During the initial session, Dr. Ong will conduct an assessment of your concerns and psychological health to determine the most suitable treatment plan. The assessment involves a clinical interview and completion of standardized tests.
Are sessions covered by MSP? Unfortunately the cost of private psychology sessions are not covered by MSP. Some extended health care plans provide coverage for sessions with a registered psychologist, usually $300-$500. Check with your insurer to determine the terms of your coverage.
Do I need a referral to be seen at the clinic? No referral is needed; however, if you plan to use your extended health care plan to fund sessions, check with your insurer to determine if you need a referral from your family physician to receive coverage.
What forms of payment are accepted? Cash, debit, or credit card.
What is the clinic's cancellation policy? Please provide at least 24 hours' notice if you are unable to keep your appointment. Your appointment time is reserved for you. Please provide at least 24 hours' notice if you are unable to keep your appointment. Your appointment time is reserved for you. Missed appointments or cancellations for appointments received with less than 24 hours' notice will be billed at the full session rate.
Are sessions confidential? Sessions are private and confidential; however, there are specific instances that the law requires that information is shared about you: if you are at risk of harming yourself, if you are at risk of harming others, child abuse or neglect, or in the event of a court order or subpoena for your records.
What makes therapy successful? There is no guarantee that a given therapy will be successful. Research indicates that it is important for clients to find a psychologist with whom they have a good working relationship to increase the likelihood of a positive treatment outcome. Research also indicates that completion of therapy homework is linked to favorable outcomes.